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Fullstack/Quality Operations Engineer (C.X)

Stacks
React.js
Ruby on Rails
Salary-min
$7,900.00
Salary-max
$11,600.00
Benefits/Perks
PTO
Career Focus
QualOps
Company Location
US
Hiring_type
Contractor - Direct Hire
Senioridade
Senior
Work Type
100% Remote
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About the company

The company is building the first generation of modern ERP software for the burgeoning cannabis industry. They help their customers overcome daunting compliance regulations, sell more products, cut costs, and optimize their day-to-day operations from seed to sale.
They are on a mission to empower people in the cannabis industry to lead more fulfilling work lives through innovative, mission-critical technology. They are trusted by over 1000 facilities across the US, from cultivation, through distribution and manufacturing. Their work is driving the continued success of cannabis legalization and reform across the country.
  • It's clear that they’re building something people want, and their traction shows it. 1500 facilities across the US and Canada use their software to run their business, helping them process over $100M USD in direct sales and manage 20M+ plant and inventory items to date.
  • The time is now. Legalization is here, and the company is not only establishing the technical foundations of the industry as it grows, but continuously working to improve them with every feature that we ship.
  • It's early. Your work will be pivotal in forming and growing the team, company and an entire industry from the ground up.
  • They have a superb founding team, across sales, support, engineering and product. They have built teams, started companies, and developed products and infrastructure used by millions of people around the world before embarking on this journey together. Their team hails from Facebook, Heroku, Genesys, and more.

About the position & Responsibilities

On paper, the QualOps engineer has two main goals: (1) keep regressions and other issues out of our (frequent) releases, and (2) resolve them when they do occur. In practice, you’ll be a blend of full-stack product engineer and SRE, continuing to drive the company towards best-in-class quality.
To that end, you'll:
  • Use a combination of feature development, internal tooling, and manual intervention to automate our support process and resolve live customer issues. You'll be transforming customer requests from ticket to deployed code.
  • Identify and fix issues affecting users in production and staging, solo and in tandem with the on-call engineer.
  • Monitor and own our bug/oncall queues, app performance, test coverage, and build process to ensure that the entire team can move quickly and confidently.
  • Manage build and test infrastructure (CI/CD, builds, E2E testing) in the context of our existing tech stack (React/Typescript, GraphQL, Ruby on Rails, Sorbet, Postgres)
  • Build internal tools to streamline our support and engineering teams. Reduce our resolution time by 10x.
  • Work in tandem with engineering and product to validate product health and quality and to establish a deep understanding of our product, users, and roadmap. (Everyone is a product owner there!)
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You might be a great fit if you:
  • Have a strong product and design sense and enjoy delivering features with instant impact.
  • Are experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports, and resolving cases.
  • Have worked extensively with CI/CD processes, including build tools and test frameworks.
  • Have experience being on-call and troubleshooting complex issues in the production environment.
  • Can effectively share information on technical topics to stakeholders, customers, and coworkers of varying skill and experience.
  • Have a working knowledge of React and Ruby on Rails.
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Our technical challenges (and accomplishments) include:
  • Integrating with hardware (e.g. wireless scale integrations for weighing product during and after harvest/processing or RFID scanners for plant tracking).
  • Processing millions of data points and offering actionable insights and forecasts to our customers.
  • Working with 3rd-party APIs to push/pull data to/from our backend with a high degree of accuracy and timeliness.
  • Delivering beautiful and effective UIs to help their customers accomplish their work as effectively as possible.
  • Writing efficient mobile applications that can work both online and offline to process hundreds of thousands of changes in sporadic network conditions.
  • Managing payments for an often overlooked population of underbanked customers: the entire cannabis supply chain.
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